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Security measures

Ski schools, ski rentals and depots, restaurants, bars, mountain huts

For the ski schools, ski rentals and ski depots, the restaurants and bars as well as for the mountain huts in Alta Badia the safety of their guests and employees is the top priority. Within the respective categories they have developed a number of safety criteria to be able to welcome you safely.

Ski schools

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Whether you are a beginner or an expert, the ski instructors working in Alta Badia will be your reliable partners in the snow. The courses / private lessons are carried out in accordance with the current regulations of the Italian Government and the Province of Bolzano.

- Organized access to ensure the minimum social distance.
- Hand sanitisers at the entrance and in the establishments.
- Daily cleaning and disinfection of premises and materials.
- Flexible cancellation policy in the event of ski area closure, a government travel ban or imposed quarantine.

Cancellation policy valid for the ski schools

General cancellation conditions
- Up to 15 days before the start of the booked lesson / collective course: refund of 100% of the amount paid minus the reimbursement costs of 1.5%.
- Less than 15 days before the start of the booked lesson / collective course and / or no-show: no refund.
- In the event of illness / injury, prepaid and unused private lessons and collective courses will be reimbursed from the day after a certificate from the local community doctor is presented.

Cancellation conditions due to Sars Covid-19
- What happens to a reservation in the event of a partial or complete lockdown?
The amount paid will be refunded to 100% - minus the reimbursement costs of 2.5%. Refunds will only be made to the credit card that made the payment. The amount will be available 7 to 10 days after refund.

- What happens to a reservation if borders are closed or if the customer's government issues a "travel warning"?
The amount paid will be refunded to 100% - minus the reimbursement costs of 2.5%. Refunds will only be made to the credit card that made the payment. The amount will be available 7 to 10 days after refund.

- What happens if a guest is positive about Covid-19 during the stay in Alta Badia and if this happens to a family member?
With a certificate from the local community doctor, the amount paid will be refunded to 100% - minus the reimbursement costs of 2.5%. Refunds will only be made to the credit card that made the payment. The amount will be available 7 to 10 days after refund.

Ski rental and ski depot

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For rentals and the ski deposits apply the measures foreseen for shops.

- Organised access to ensure minimum social distance.
- Hand sanitisers at the entrance to each establishment.
- Daily cleaning and disinfection of premises and materials.
- Installation of protective partitions between customers and sales personnel.

Mountain huts

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All over the Alta Badia ski area you will find traditional mountain huts with table service both inside and on the sun terraces. You can relax here and enjoy the view.

The following measures apply

- Minimum distance between tables and seats or partitions.
- Organised access to ensure that minimum distances are maintained
- Hand sanitisers at the entrance to each establishment.
- Cleaning and disinfection of the premises with appropriate products.

Restaurants and bars

Alta Badia_lifestyle_by Armin Terzer (3)

In the welcoming restaurants of Alta Badia you will be served with warmth and professionalism. Here you can relax and enjoy.

The following measures apply

- Minimum distance between tables and seats or partitions.
- Organised access to ensure that minimum distances are maintained
- Hand sanitisers at the entrance to each establishment.
- Cleaning and disinfection of the premises with appropriate products.

Here you will find an overview of the safety measures in South Tyrol.